Frequently Asked Questions
Everything you need to know about our high-performance ventilation solutions.
What shipping methods do you use for large ventilation units?
Standard items are shipped via major parcel carriers like UPS or FedEx. For oversized industrial vents and solar fans, we utilize LTL freight shipping to ensure safe delivery and prevent structural damage.
Are your products covered by a manufacturer warranty?
Yes, all Active Ventilation Products come with a limited warranty ranging from 1 to 5 years depending on the specific model. This covers defects in materials and workmanship under normal usage conditions.
Can I return a vent if it is the wrong size for my roof?
We accept returns on unused, uninstalled products within 30 days of delivery. Please note that customers are responsible for return shipping costs and a restocking fee may apply for specialized equipment.
How do I track my order status?
Once your order has been processed and leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's tracking portal.
Do you offer bulk discounts for contractors or large-scale projects?
Absolutely. We provide tiered pricing for high-volume orders. Please contact our sales department directly with your project specifications to receive a custom quote.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure checkout experience.