Returns & Exchanges

Active Ventilation Products is committed to ensuring your satisfaction with our high-quality ventilation solutions. If you are not completely satisfied with your purchase, you may return unused merchandise in its original packaging within 30 days of delivery.

1

Request Authorization

Contact our customer service team to obtain a Return Merchandise Authorization (RMA) number before shipping any items back to our facility.

2

Pack Securely

Place the items in their original shipping boxes, ensuring all components and manuals are included to avoid restocking fees.

3

Label and Ship

Clearly mark the RMA number on the outside of the package and ship the items to the return address provided by our support team.

4

Inspection and Refund

Once our warehouse receives and inspects the returned goods, we will process your refund to the original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing